The Department of Training and Workforce Development is committed to protecting your privacy. This Collection Notice explains how we collect, use, disclose, store and protect your personal information when you use our website or services. We comply with the Privacy and Responsible Information Sharing Act 2024 (WA) and other applicable privacy laws.
By providing your personal information, you consent to the collection, use and disclosure of your information as described in this notice.
Our role and responsibility is in accordance with Part 7 of the Vocational Education and Training Act 1996 (the Act), the associated Regulations, and the WA Apprenticeship and Traineeship Policy.
We collect personal information to provide and improve our services, communicate with you, respond to enquiries, process applications and transactions, meet our legal obligations, and ensure the security and functionality of our systems.
We may collect personal information that you choose to provide to us, or which we may require to deliver a particular service to you.
Only some of this information may be considered personal information.
| Information type | Scheme-specific details |
|---|---|
| Identity and contact details | Name, date of birth, parent or guardian details where applicable, Unique Student Identifier (USI), address, phone number, email address and supporting identity information where authorised or required. |
| Education, training or employment information | Training, education and employment information linked to an apprentice or trainee, including provider details, qualification or occupation, contract commencement, status and changes. |
| Authorised representative details | Name, contact details, organisation, role or authority of a person who submits, manages or communicates about WAAMS information on behalf of another person or organisation. |
| Portal account and access details | WAAMS account details, role, organisation, access permissions, submission history, activity records and information used to verify identity, authority and access level. |
| Financial or payment information | Bank account details, payment details, incentive claim information, payment history and related financial administration records. |
| Supporting documents | Documents provided to support WAAMS services, including identification, training contract documents, invoices, licences, approvals, correspondence and related evidence. |
| System, audit and transaction records | Login activity, access history, timestamps, submission records, audit logs and technical information collected for security, compliance, troubleshooting or system administration. |
When you visit our website, the following information may be collected:
Requests to provide information
We may ask you to provide personal information when you submit an online form, contact us, subscribe to a service, make an application or use another Department service.
If you provide personal information about another person, you should ensure that you have their consent and that they are aware of this Collection Notice.
Automatic collection through the website - use of cookies
This website may use cookies to improve functionality and collect information about how the website is used. Cookies are small data files stored by your web browser.
If you do not want cookies placed on your computer, you can disable them using your web browser. If you opt out of using cookies, some features on this website may not function fully and your ability to browse, read and download information may be impaired. Please contact us to access our services by other methods if required.
Automatic collection by third parties
We may use third-party tools, such as web analytics services, to collect information about the use of our website. These tools may use cookies and similar technologies.
The Department may use Google Analytics to collect and process data about website use.
Information about how Google handles data is available in Google’s privacy policy.
To find out more about how these third parties handle your personal information, please review their privacy policies.
We may use your personal information for the purpose for which it was collected, including to provide services, respond to enquiries, process applications and transactions, communicate with you, and administer and improve our operations.
Use of web analytics data
We may use web analytics information for statistical and system administration purposes, including to:
We do not use this information to identify you or match it with any other personal information we collect from you.
Other use and disclosure
We may also use or disclose your personal information:
Your personal information will at all times be handled in accordance with the applicable legislation in Western Australia and consistent with any legal obligation (including the State Records Act 2000).
Links to other websites and services
Our website may contain links to other websites and services. We are not responsible for the privacy practices or content of external sites. You should review the privacy information provided by those services.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored in approved systems and access is restricted to authorised personnel.
You may request access to or correction of personal information we hold about you. We may need to verify your identity before processing your request.
If you believe your privacy has been interfered with, you may make a complaint to the Department using the contact details below.
We retain personal information for as long as needed for the purpose for which it was collected and as required by applicable laws, recordkeeping obligations and retention and disposal authorities.
You may request that we delete personal information where it is no longer required, subject to any legal or recordkeeping obligations that require us to retain it.
To request access, correction or deletion, or to make a privacy enquiry or complaint, contact the Privacy Officer using the details below.
If you have any questions or concerns about how your information is handled, or if you wish to access or correct your personal information, please contact:
For further details on how DTWD manages personal information, consult the Privacy Policy or statement on our website at https://www.dtwd.wa.gov.au/privacy.
We may update this Collection Notice from time to time. The latest version will always be available on our website or upon request.
We are committed to protecting your privacy.
This notice is provided by the Western Australian Department of Training and Workforce Development.
